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Callpointe Has the Best Technology
Callpointe offers a full range of services like appointment reminders, recalls, physician appointment cancellations, and no-show and collection messages. With Callpointe, you will receive the following benefits:
Over 30 valuable partners
99.9% network availability; our network is never down
Average response time to service requests is under one hour
Multiple Delivery Methods: Your messages can be sent to patients by telephone, e-mail and SMS text messaging.
Seamless Integration with Your Scheduling Software: Appointment information is collected automatically through your existing scheduling software.
Flexible Messaging: You can use multiple messages for your practice, including unique messages in languages other than English for different types of appointments, locations and providers.
Patient Feedback: Patients can respond immediately to questions included in your messages and you can view these results on your online Callpointe dashboard.
Callpointe Offers Great Customer Service
Each Callpointe client has a dedicated Customer Service Representative, providing each client with a single point of contact. This provides a service expert that knows you, knows your practice, and knows your setup. Your Callpointe representative is your one-stop call for getting help when needed. Callpointe offers a quarterly checkup to provide every opportunity for feedback and to ensure that we meet and exceed your expectations. Exceptional service may be hard to quantify—but you know it when you see it—and Callpointe wants to make certain you see it.
Callpointe Alleviates Pain Points
Callpointe does a great job of setting up my accounts and promptly addressing any issues.
Callpointe seriously has the best customer service! Thank you for checking in, all is well! We are grateful for the service you provide us.
Why Consider Callpointe?
Many automated messaging systems offer low up-front costs, while being unable to sustain those cost savings throughout the lifetime of the service. Callpointe offers greater long-term savings in several unique ways:
- Callpointe charges only for completed calls — other services charge you for disconnected numbers, busy signals, no answer, etc.
- Callpointe’s pricing discounts don’t come with a high monthly minimum.
- Callpointe has no additional charges for calls lasting longer than a minute.
- Callpointe understands that everyone is looking to lower the cost of all services within their practice. We strive to make our service the most cost effective full-service solution in the industry.
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How is Callpointe Different?
Sixteen years of client service has provided Callpointe with the kind of insight that only experience can bring. We offer our clients the foresight we gained in the development of our services across a wide range of medical organizations. Our experience has allowed us to develop best practices that we bring to your group:
- The best messages to get results
- The optimum time for message delivery
- The best options for effective communications
Callpointe will bring to bear all of our experience throughout the process from planning, to implementation, and in the course of everyday use.