Case Study - Forsythe Pediatrics

The reporting data from Forsythe Pediatrics is equally impressive. Forsythe Pediatrics started with a no-show rate of 16% and the confirmation system has reduced the no-show rate to 6%. Given the large number of patients scheduled per day, the one month trial earned the practice $8,640 in additional revenue. The following chart details the savings.

Without Confirmation With Confirmation Patients per day 80 80 Number of days 20 20 No-show rate 16% 6% Expected Arrivals 1,344 1,504 Value @ $54 per visit $72,576 $81,216

The confirmation system in the first year will generate 95,040 in additional sales.

Forsythe Pediatrics was the collection and reporting source for this data. The responses to the questions are:

55% said that being called by the confirmation system enhanced their perception of the practice and there were no negative responses from this group.

The confirmation system can filter appointment types and did so for Forsythe Pediatrics. Forsythe elected not to call teens with "parent sensitive" health concerns.

Comments from the cards were:

"I have always been satisfied with Forsythe Ped. But this new service is a plus."
"Very helpful because I have a lot of things going on and I tend to forget."
"It's nice to be reminded. Sometimes I forget when the appointment is early in the week."
"Thank you for the call. I need this"
"Keep it!"
"Great Idea"
"It would be nicer to hear a real voice"
"It is a great reminder. Thank you"
"It's a good reminder"
"I am glad you call now"
"It always helps to be reminded and it's probably a better use of resources to let the machine do most of the work! I like it."
"It's great to have the reminder"
"I like the system because sometimes appointments are made too far in advance for my own memory"
"Being reminded is very important. Sometimes busy parents forget"
"It is nice to get a reminder"
"It was a nice reminder and confirmation."
"I find this service very helpful"
"I think this is a good system for forgetful mommies like I sometimes tend to be"
"A positive service that confirms the time is great if the cost isn't passed on"
"I appreciate being contacted"
"I'm glad I got the call, but it is pretty impersonal. I like my dentist office which has a real live person remind me of an appointment"
"I think it is helpful especially if it has been scheduled far in advance."
"A service that is helpful & our family appreciates the reminder!"