Lab Result Reporting

CallPointe Labs Results Service –

How are you delivering lab results to your patients today? Are your patients frustrated from playing message tag or receiving their labs results days later? Sending out letters or postcards can be expensive and an inefficient use of staff time. Additionally these standard forms can be very confusing to the patient which can lead to additional calls to your practice. CallPointe spent several years developing a Lab Results service that is easy for both patients and your staff to use. In any office, patient inquiries, follow up calls and phone tag throughout the day can result in steady interruptions and time away from your in-office patients. With CallPointe’s Lab Results service you can reduce interruptions for your staff, track your labs and provide the patient with unlimited access to their lab results. CallPointe’s Lab Results service provides valuable information to your patients and most importantly they receive the information when they want it.

How it works –

CallPointe’s Lab results service offers your patients a convenient, secure, unlimited access to their test results when they’re ready. CallPointe’s Lab Results service is available 24 hours a day, 7 days a week.

Anyone from your practice can generate a lab results account for your patients, quickly and easily. Once you have created the patients account, our system will automatically call to inform them their test results are ready to retrieve.

Creating the patients lab account is very simple and straight forward. After logging into CallPointe’s secure Lab Results service you proceed to the Lab section of your portal. Here you can enter the patients information and assign the appropriate messages for patients to retrieve from any touch-tone phone. CallPointe also offers the ability to record a custom message using your computer and a microphone. The patient calls a toll-free number to access the lab results. You can even add a PIN to ensure privacy. The patient is then able to listen to their lab results. Throughout the entire process CallPointe’s Lab Results service creates an audit trail from the time you enter the lab until the patient retrieve the lab results. Reports are available for your practice detailing the recent activity, letting your practice know which patients called to retrieve their results and the exact date and time of retrieval.

Messaging –

Library Messages –
CallPointe’s Lab Results messages are all tailored to meet the needs of your practice. CallPointe will work with you to script the message and then we studio record the message for you.

Custom Messages –
CallPointe has developed an easy to use, online recorder that is connected to the Lab Results portal. From the web portal you will activate a web interface and record your message using a microphone connected to your computer.

There is no limit to the number of messages you can have for your practice.

Why CallPointe –
CallPointe’s service allows your practice to utilize the features and benefits of Lab Results without the need to purchase custom software and hardware. CallPointe’s Lab Results service is a web-based service that allows you to access your account from anywhere via the Internet. With our 30 day risk free trial you have nothing to lose, so why wait any longer!