One truth about today’s world is that everyone is busy. If not reminded, your patients are so busy they may forget or need to reschedule appointments. Your staff is so busy they lack the time to track every scheduled visit individually. For your practice to operate at peak efficiency, including providing your patients with the best possible care, you should know how best to leverage the power of automated appointment reminders.
1. Improved Patient Health Maintenance
Reminders provide valuable information on upcoming appointments. They also allow patients the opportunity to respond to their availability and other questions. Automated services provide reminders via the preferred method of contact for each patient, with enough time in advance for the patient to make appropriate arrangements. They deliver the most relevant information about the appointment so the patient can arrive having made any and all necessary preparations.
Bottom line: patients show up more often and better prepared, making for more effective care and healthier lives.
2. Reduce No-Shows and Late Arrivals
Timely reminders from an automated service help prevent a patient from not showing up simply because they forgot about the appointment. They also encourage on-time, prepared arrival by reminding the patient of the time and necessary preparations for the appointment. Based on your patient communications strategy, you can provide appointment confirmation or rescheduling options.
Bottom line: your office suffers fewer costly No-Show visits, making for a more profitable practice.
3. A More Efficient Office
Automated reminder services streamline a variety of tasks that would otherwise take time and energy from your staff. Reminders fill appointment slots with patients who will arrive prepared for their doctor visits. They prompt patients to reschedule when necessary and may be able to update your office schedule to reflect the changes. The messages can be delivered whenever the practice desires.
Bottom line: your office personnel has fewer tasks to perform, leaving them the time and energy to focus on patients in your waiting room.
4. Effective Tracking of Patient Attendance
Automated reminder services also track patient attendance, no-shows, and reminder preferences. You can access this data at any time through Callpointe Engage. This helps you to notice patterns with both individual patients and across your practice.
Bottom line: a better ability to spot trends with your patients and office, so you can make adjustments in real time to improve care.
5. Satisfied Patients
Automated appointment reminders improve patient satisfaction because they demonstrate your desire to value your patient’s time and to communicate with them. Patient satisfaction starts with being seen on time. Instead of overbooking to ensure a full schedule, appointment reminders reduce No-Shows and keep things running smoothly.
Bottom line: more satisfied customers, who will continue their relationship with your office and refer new clients to your practice
Start making the appointment process easy for your office and your patients by implementing an easy-to-use, easy-to-maintain,automated appointment reminder service. Contact us today to learn how these benefits can apply directly to your practice.