As a medical professional, you understand the importance of patient satisfaction. If your patients aren’t happy with the level of service you’re providing them, they can easily walk away and find an alternative solution. If your office has recently received complaints, or if you’re looking to gain new patients, implementing some form of appointment reminder system is your number one solution. Here are just a few ways your patients will be more satisfied upon your office’s adoption of a medical appointment reminder service.
1. Enhanced Communication:
One major complaint many patients have about their medical professionals is lack of communication — especially at offices that see a great deal of patients. But if your office gives patients the option to choose to receive appointment reminders through email, phone, or text, they will immediately take notice of the increased sense of communication. Satisfaction is boosted when the patient feels their healthcare provider is communicating with them in an efficient and comprehensive manner.
2. Reduced Wait Times:
Even if your offices have the best medical services in the world, the quality of customer service drastically decreases when patients have to sit in the waiting room for an hour before their appointment because things are running late. Cut down on the number of patients who show up late for their appointments by offering a email or text message alerting patients about their upcoming appointments. A medical appointment reminder service can help your office run efficiently by getting patients to the office on time, so you can keep office flow running smoothly.
3. Ultimate Simplification:
For many patients, filling out paperwork at a medical office can be tedious, and it’s definitely a major time-waster. Make sure your patients know exactly what they need to bring to their appointments by alerting them with a simple email or text message. Informing patients what they need to have prior to the appointment cuts down on in-office delays such as paperwork and other parts of the pre-registration process.
4. Improved Feedback:
If your office is interested in learning how they can improve day-to-day operations, an automated appointment reminder system can help your office get the valuable feedback it needs. Post-appointment satisfaction surveys can be sent to hear from your patients about how your office can improve.
5. Secured Test Results:
Something that gives all patients a bit of peace of mind is knowing that any medical test results they have will be kept safe and confidential. Informing the patients that their results are ready in a timely manner will increase their satisfaction and keep their results as secure as possible.
A poll by the Medical Group Management Association found that 90% of medical practices use reminders to help prevent missed appointments, and ultimately, these are just a few of the many ways appointment reminder systems can improve patient satisfaction.
For more information about medical appointment reminders, contact Callpointe.