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Automated Appointment Reminder Calls, Emails & Texts
Our automated appointment reminder service allows anyone (i.e. physicians, dentists, therapists, etc.) who needs to contact their patients the ability to automatically message their patients with a personalized message. With our service you can dramatically reduce your no-show issues or last minute cancellations. Callpointe can deliver your appointment reminders via phone, text (SMS), Mobile App, and/or email.
A patient can be individually contacted based on a specific provider request or a group of patients can be assigned a recall based upon a diagnosis, procedure or visit date. Here are some examples of patient recalls: Diabetic patients who have not been seen for three months, group of dental patients who have not had a cleaning for six months, specific patient to return in two months based on a provider’s request. Each recall consists of a message sent to patients as reminders to schedule appointments.
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Mass Patient Communications
If you find the need to communicate with a large section of your patient population we can help. From “We’re Moving” to announcing a flu shot clinic. With automated appointment reminder calls, emails and texts, Callpointe can get the message to your patients in a cost effective manner. Like all of Callpointe’s services you have the opportunity to create your own script for contacting your patients.
Secure Patient Communications
Callpointe spent several years developing a Secure Patient Communications (SPC) service that is easy for both patients and your staff to use. In any office, patient inquiries, follow up calls and phone tag throughout the day can result in steady interruptions and time away from your in-office patients. With Callpointe’s SPC service you can reduce interruptions for your staff, track your labs and provide the patient with unlimited access to their lab results.
Callpointe Engage is the newest addition to our full-service Patient Communication offering. It is a dashboard we created for our clients allowing them to view real-time reports and data measurements associated with their appointment reminders with ease. Are you wondering if a message went out to a particular patient? Engage can answer that. Do you need to notify patients that a provider is delayed? You can submit and send Provider Delay messages quickly using Engage. This functionality and much more is available in one secure, user-friendly interface supported by our Callpointe Technical Support team.
Callpointe does a great job of setting up my accounts and promptly addressing any issues.
Callpointe seriously has the best customer service! Thank you for checking in, all is well! We are grateful for the service you provide us.